New Service Application and Agreement

This application and agreement form must be completed and signed only by the person(s) requesting service. Any deposit not paid within 24 hours of service date will result in service disconnect and a $95 reconnect fee will apply.

Step 1 of 3

Know the location of your personal shut off valve. (Shuts off water to house) If you do not have a personal shut off valve then you are required to install one.
If you are planning on building a swimming pool, you will need to contact East Fork SUD once finished so we can conduct our inspection.
Know how to change setting on irrigation system and check them regularly. If your home is a new build, we highly recommend that you change the irrigation settings from what the builder has it set at, or your first bill could be extremely high.
Know the location of the backflow assembly for the irrigation system and how to turn it off
An annual backflow test is required on your backflow assembly to ensure it is functioning properly. You will be notified by letter the month before the test is due and you will be responsible for scheduling with a registered tester listed on SC Tracking. If you become non-compliant, East Fork will give one courtesy call and/or email before disconnecting your water service. If your assembly fails and you do not have it repaired/replaced in a timely manner your service may be disconnected.
Be aware that power surges can cause irrigation systems to come back on and reset to a previous setting unless turned off at the backflow assembly.
East Fork SUD hand delivers the bills to the post office each month. If you do not have your bill by the first of the month it is probably lost, and you will need to call the office for the amount owed or set up an account on eastforksud.com to view bill amount. We offer e-billing and text alerts on our website as well.
If payment is not received by the 15th of each month at 4pm then the payment is considered late, and a late charge will be added to the account.
If payment is not received BEFORE the cutoff date listed on the back of your bill and as specified in the two courtesy calls, service will be disconnected, and a $95 to $110 fee will be added and will have to be paid along with all other charges on the account bringing the account to a zero balance before service will be restored.
If you are in the City of Rowlett, you will need to contact them at 972-412-6105 for sewer and trash service.
If you are in the City of Wylie, you will need to contact them at 972-516-6100 for sewer and trash service. Be aware that we have an interlocal agreement with them to disconnect water service at their request if you have an outstanding balance with them.
East Fork SUD customers are encouraged to be proactive concerning their water usage by reading their own meters to track their daily/weekly/monthly usage. All it takes is a meter key that is available at any hardware store. Tracking your usage can help identify when there is a problem so that it can be resolved quickly.

New Customer Checklist Agreement *

I have read and understand the above checklist

Applicant Signature – Customer Checklist *

Type Your Name Above. This Is Your Signature Acknowledging These Notifications.

Co-Applicant Signature – Customer Checklist

Type Your Name Above. This Is Your Signature Acknowledging These Notifications.

This service agreement is made between East Fork Special Utility District (the “District”), Collin County, Texas, and the undersigned (“Applicant” and/or “Customer”). The District shall sell and deliver water utility service to Applicant, and Applicant agrees to purchase, receive and/or reserve service from the district in accordance with the District’s approved Rate Order, as amended from time-to-time by the District’s board of directors. Upon applicant’s compliance with the requirements for obtaining service set forth in the Rate Order, including payment of all applicable fees, the Applicant shall qualify to receive service and thereafter may be called a Customer of the District.

The District shall have the authority to discontinue service to any customer that fails to comply with any rule, regulation or service policy set forth in the District’s duly adopted Rate Order, or that fails to pay all utility fees and charges as required by the District in accordance with the Rate Order. If at any time service to Customer is discontinued, terminated or suspended, the District shall not re-establish service unless it has a current, signed copy of this service agreement.

All water furnished by the District to Applicant shall be metered by a meter installed, owned and maintained by the District on the property designated by Applicant to receive service. The meter connection is for the sole use of Customer and is to provide service to only one (1) dwelling or one (1) business on the property designated for service. Any extension of pipe(s) to wholly or partially divert or transfer water service from one property to another, to share or resell water service, or to sub meter water service to any other person, dwelling, business or property, is prohibited. Applicant is expressly prohibited from attempting to tamper with or bypass the meter. Any person who intentionally or knowingly causes impairment or interruption of the District’s public water supply, or causes it to be diverted in any manner, shall be reported to the District for possible prosecution under Texas Penal Code § 28.03.

Customer shall install, at Customer’s own expense, any necessary customer service lines from the District’s water meter and service equipment to the point of use, including any customer service isolation valves, backflow prevention devices, clean-outs, and other equipment as may be specified by the District. The District shall also have access to Customer’s property for the purpose of inspection for possible cross-connections, potential contamination hazards, illegal lead materials and any other violations or possible violations of the Federal Safe Drinking Water Act or Chapter 341 of the Texas Health and Safety Code, other state or federal statutes and regulations, or the District’s approved Rate order and service policies.

The District is responsible for protecting the drinking water supply from contamination or pollution which could result from improper practices. This service agreement serves as notice to each Customer of the restrictions which are in place to provide this protection. The District shall enforce these restrictions to ensure the public health and welfare. The following unacceptable practices are prohibited by state regulations:

1) No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an air gap or an appropriate backflow prevention assembly in accordance with state regulations. 2) No cross-connection between the public drinking water supply and a private water system is permitted. These potential threats to the public drinking water supply shall be eliminated at the service connection by the installation of an air-gap or a reduced pressure-zone backflow prevention device. 3) No connection which allows water to be returned to the public drinking water supply is permitted. 4) No pipe or pipe fitting which contains more than 0.25% lead may be used for the installation or repair of plumbing at any connection which provides water for human consumption. 5) No solder or flux which contains more than 0.2% lead may be used for the installation or repair of plumbing any connection which provides water for human consumption. 6) All installed plumbing fixtures, including those without limitation pressure relief valves and thermal expansion devices, must comply with state plumbing codes and/or regulations.

Customer shall allow the property designated to receive service to be inspected by the District for possible cross-connections, potential contamination hazards and illegal lead material. The District shall conduct such inspections prior to initiating service to Applicant and periodically thereafter. Inspections shall normally be conducted during the district’s regular business hours.

The District shall notify Customer in writing of any cross-connections or other unacceptable practices which have been identified during the initial or subsequent inspection(s). Customer shall immediately correct any unacceptable practice on their property. Customer shall, at Customer’s expense, properly install, test, and maintain any backflow prevention device required by the District. Copies of all testing and maintenance records shall be provided to the District as required. Failure to comply with the terms of this Service Agreement shall cause the District to terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. The District may assess the Customer for any expenses associated with the enforcement of this agreement. Notwithstanding anything to the contrary, the District may immediately disconnect service without prior notice if an actual health hazard exists. Any expenses associated with the enforcement of this service agreement shall be billed to the Customer.

In the event the total water supply is insufficient to meet all of the needs of the District’s customers, or in the event there is a shortage of water, the District may initiate the Drought Contingency Plan for the East Fork Special Utility District set forth in Section H of the Rate Order. By execution of this service agreement, Applicant hereby agrees to comply, and shall comply with all terms of the Drought Contingency Plan.

By execution hereof, Applicant shall hold the District harmless from any and all claims for damages caused by service interruptions due to waterline breaks, tampering by third persons or customers of the District, normal system failures, system maintenance or repairs, or other events beyond the District’s control, or for damages caused by negligent acts of the District, its employees, designated representation and contractors.

Applicant shall grant to the District permanent recorded easement(s) dedicated to the District for the purpose of providing reasonable rights of access and use to allow the District to construct, maintain, replace, upgrade, parallel, inspect, test and operate any system wide service for existing or future customers.

This service agreement must be executed by the District and Applicant before service is provided to Applicant. Applicant acknowledges receipt of a copy of the Rate Order by execution of this service agreement. The District will maintain a copy of this agreement as long as the Customer and/or the premises are connected to the District.

By execution hereof, Applicant agrees that any failure of Applicant to comply with the terms of this service agreement shall result in the denial or discontinuance of service until such time as the violation is corrected to the satisfaction of the District.

Please Note: If you are a joint customer with East Fork for water service and with the Cities of Wylie or Rowlett for sewer/trash service: East Fork SUD and the Cities of Wylie and Rowlett have an agreement that failure to pay the Cities of Wylie or Rowlett for Deposit and/or Sewer/Trash bills may result in disconnection of water service to your home until the City is paid and the City has notified East Fork SUD that such bill has been paid.

Please Note: The District hereby notifies the Customer that check valves are routinely installed on all new services. The check valves create a closed system for the customer, which helps to ensure the health and safety of all Customers from possible cross-connection contamination. The Customer is warned that as a result of the installation of check valves, the possibility of thermal expansion is present within the Customer’s closed system. To prevent possible damage or harm from thermal expansion, all Customers shall install and maintain adequate thermal and/or pressure relief valves on all hot water heaters attached to the Customer’s service lines. For further information regarding the dual check valves, closed systems or thermal expansion, please contact the District.

Regarding wells located on a property that has water service from East Fork: All wells placed on properties within East Fork SUD’s service area are required to have an RPZ backflow prevention assembly device installed at the meter by a certified Backflow Prevention Assembly Tester (BPAT) and an annual backflow prevention assembly test performed by a TCEQ licensed tester. A list of approved testers is available at www.sctrackingsolutions.com under the “Public Access” area.

Regarding irrigation systems on a property that has water service from East Fork: All irrigation systems within East Fork SUD’s service area are required to have a backflow prevention assembly device installed by a certified installer, and an annual backflow prevention assembly test performed by an approved TCEQ licensed tester. A list of approved testers is available at www.sctrackingsolutions.com under the “Public Access” area.

Any misrepresentation of facts by Applicant in this Service Agreement shall result in the District disconnecting service to Applicant in accordance with the District’s Rate Order. The District shall maintain a copy of this Service Agreement as long as the Applicant and/or premises are connected to the District’s public water system.

I understand that I am responsible for the bill amount due each month until East Fork SUD receives a disconnection notice in writing. (Request for Service Discontinuance form)

AGREED TO BY APPLICANT:

New Customer Service Agreement *

I have read and understand the above Service Agreement

Applicant Signature – Service Agreement *

Type Your Name Above. This Is Your Signature Acknowledging These Notifications.

Co-Applicant Signature – Service Agreement

Type Your Name Above. This Is Your Signature Acknowledging These Notifications.

Driver's License Photo *

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Lease Agreement First Page Only

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