FREE Residential Irrigation Evaluation
The North Texas Municipal Water District has contracted with M and M Irrigation and
Illumination to provide residential sprinkler system evaluations at no charge to the East
Fork Special Utility District water account holders with in-ground automatic sprinkler
systems. This service is part of a water conservation pilot program to protect future
water supply through more efficient water usage.
For more information and to register visit Sprinkler Evaluation for East Fork SUD
Policy Changes
The district shall print a schedule on the back of each monthly bill giving the customer notice of the service disconnection dates for nonpayment. Two reminder phone calls and emails are sent out to the customer’s information on file. Any account that is disconnected for nonpayment MUST be brought to a $0.00 balance, which will include a $95.00 reconnection fee, for service to be restored. Reconnections are during regular business hours only.
If your contact information has changed it is your responsibility to update that information using the Account Change Form found by going to New Service/Forms to the right of this statement. All requests for changes to or closing of an account MUST be in writing.
East Fork SUD is not responsible for the U.S. Mail service. If payment is not received before the due date/cutoff date, it does not waive late or disconnect fees. We do offer e-bills and/or text alerts as an alternative to a paper bill.
ANY PAYMENT dropped through the door-slot after 4pm on the 15th is LATE.
As of May 22, 2026, the fees for credit/debit card payments will be $2.50 on any payment of $0.00 – $200.00 and 2.75% on any payment of $200.01 – $5000.00. The fee for E-Check payments will be $2.00 on any payment of $0.00 – $5000.00. Customers with existing portal accounts will be required to create new portal accounts on the new portal system.
Customer Portal
East Fork SUD Customers now have online access to their water usage information via the Get My Meter Info web portal.
As part of our ongoing efforts to improve services to our Customers, East Fork SUD now offers a portal to help you monitor your water usage, offering you direct and secure access to your water usage data.
The Get My Meter Info portal and smartphone apps allow you to review and analyze your water usage patterns. With these tools, you are now able to view your usage activity and gain greater understanding and control of the amount of water you use. You are also able to establish alerts, including identifying potential leaks and abnormal increases in your water usage. To access your smart meter data and notifications, please log into the East Fork SUD bill payment site and select the Usage Data Tab.
Backflow
As of July 1, 2023, East Fork Special Utility District outsourced the backflow program to SC Tracking Solutions. Customers are now responsible for finding their own licensed backflow tester. Go to https://www.sctrackingsolutions.com/public/provider.asp and select East Fork Special Utility District as the water provider to find a list of registered testers for your area. Customers will receive a letter in the mail about 35 days before their test is due, reminding them to have their assembly tested.
Deposit Payments
All deposits must be paid with cash, check, or money order. Deposit payments can be delivered or mailed to our office. Find our mailing address on the Contact Us page.
Billing and Payment Information
East Fork SUD bills are mailed to you around the 25th of the month and are due upon receipt. You may pay the Net amount (lesser amount shown) up to and on the 15th of each month. After the 15th, you will pay a $10.00 late fee for bills under $200 or 5% if the bill is over $200.
The bills are hand-delivered to the Wylie Post Office each month. We do not have any control over what happens to the bills after that. If you do not receive your bill by the first of the month, please call our office and ask for your bill amount or go online.
We offer several different payment methods:
- Check or Money Order
- Credit/Debit Card payments via Online, in our office, or by calling 833-731-7269
- Visa, MasterCard or Discover with an additional $2.50 convenience fee for payments $0.00 – $200.00 and 2.75% for payments $200.01 – $5000.00.
- E-Checks
- There is a $2.00 convenience fee for payments $0.00 – $5000.00.
- Cash
- This is preferably received in the office or through the tube system during office hours. Do not send cash in the mail or put it through the door slot.
You may send payment by mail, come to our office and go through the pneumatic tube lanes, come into the office, or drop payments through the door slot (for after-hour payments only).
We also offer automatic Bank Draft (no fees but requires our form that is found by click New Service/Form to the right of this statement and a voided check) or Automatic Authorized Credit/Debit Card payment (convenience fee applies, see above section). You may also call 833-731-7269 to pay with a credit/debit card.
New Water Meters
We have recently replaced all residential meters as part of a program to (1) read our meters more efficiently and accurately and (2) offer an online portal where customers can review past water usage and monitor current usage in real time. The new meters have no moving parts instead using ultrasonic signals to measure water flow more accurately. You can learn more about ultrasonic measuring technology by clicking the link below. We will provide information on the customer portal as we get closer to the roll out date.
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