Policy Changes
The district shall print a schedule on the back of each monthly bill giving the customer notice of the service disconnection date.
East Fork SUD will no longer be mailing out the yellow past due notices, but you will continue to receive two courtesy phone calls and emails. Please email customerservice@eastforksud.com to update your contact information so you receive all notifications.
The credit card convenience fee is being changed from 3% to $1.00 plus 3%.
ANY PAYMENT dropped through the door-slot after 4pm on the 15th or postmarked the 15th is LATE.
Customer Portal
East Fork SUD Customers now have online access to their water usage information via the Get My Meter Info web portal.
As part of our ongoing efforts to improve services to our Customers, East Fork SUD now offers a portal to help you monitor your water usage, offering you direct and secure access to your water usage data.
The Get My Meter Info portal and smartphone apps allow you to review and analyze your water usage patterns. With these tools, you are now able to view your usage activity and gain greater understanding and control of the amount of water you use. You are also able to establish alerts, including identifying potential leaks and abnormal increases in your water usage.
To access your smart meter data and notifications, please log into the East Fork SUD bill payment site and select the Usage Data link: https://www.iwebms.net/eastforksud
Bill Pay and Bill Notifications
You can receive bill notifications by email or text. Even if you pay by bank draft or cash you can create an account and receive notifications. Click GET BILL NOTIFICATIONS to create an account and get started today!
Deposit Payments
All deposits must be paid with cash, check, or money order. Deposit payments can be delivered or mailed to our office. Find our mailing address on the Contact Us page.
Billing and Payment Information
All customers are encouraged to continue using water wisely. East Fork SUD bills are mailed to you around the 25th of the month and are due upon receipt. You may pay the Net amount (lesser amount shown) up to and on the 15th of each month. After the 15th, you will pay a $10.00 late fee for bills under $200 or 5% if the bill is over $200.
Your bills are hand-delivered to the Wylie Post Office each month. We do not have any control over what happens to your bill after that. If you do not receive your bill by the first of the month, please call our office and ask for your bill amount or go online.
We offer several different payment methods:
- Check or Money Order
- Credit Cards
- Visa, MasterCard or Discover with an additional $1.00 plus a 3% convenience fee. (For example, if your bill is $35.76, you will pay an additional $2.07 for the convenience fee for a total of $37.83.)
- Cash
- This is preferably received in the office or through the tube system during office hours. Do not send cash in the mail or put it through the door slot after hours.
- On-Line Payments
- Online credit card payments may be made HERE for a fee of $1.00 plus 3%. You must know your account number and bill amount.
- Phone Payments
- Phone payments may be completed by calling 469-666-4037. A convenience fee will be added for this payment option. You must know your account number and bill amount.
You may send payment through the mail, come to our office and go through the pneumatic tube lanes, come into the office, or drop payments through the door slot (mainly for after-hour payments). We also offer automatic Bank Draft (no fees but requires our form and a voided check) or automatic Authorized Credit Card payment (adds $1.00 plus 3% convenience fee; sign up online). You may also call 469-666-4037 to pay with a credit/debit card. We are unable to accept checks or credit cards over the phone.
Backflow
As of July 1, 2023, East Fork Special Utility District outsourced the backflow program to SC Tracking Solutions. Customers are now responsible for finding their own licensed backflow tester. Visit www.sctrackingsolutions.com and use the “Public Access” area to find a list of approved licensed testers. Customers will receive a letter in the mail about 35 days before their test is due, reminding them to have their assembly tested.
New Water Meters
We have recently replaced all residential meters as part of a program to (1) read our meters more efficiently and accurately and (2) offer an online portal where customers can review past water usage and monitor current usage in real time. The new meters have no moving parts instead using ultrasonic signals to measure water flow more accurately. You can learn more about ultrasonic measuring technology by clicking the link below. We will provide information on the customer portal as we get closer to the roll out date.